Privacy policy

The Clinics on Call Internet platform (hereinafter referred to as the “Company”, “Medical Platform”, “Website”) values the personal data of Users (“Patients”, “Clients”) and makes every effort to save them. In order to protect personal data, each Patient undertakes to read and accept the Agreement set out below.

The section with the Terms of Use of the platform and the section on the Privacy Policy govern all relations that arise between the Clinics on Call Company and the User while using the website and the company’s services.

We emphasize that Clinics on Call gathers personal data of the Site Users solely for legal actions and purposes. The personal info given by the client makes it possible to get services of the platform, and is also collected to analyze the effectiveness of the company.

The use of the Clinics on Call website confirms the User’s consent to this agreement. If the User has not reached the age of majority, by his stay on the site, he confirms the consent of his parents or authorized representatives to the working out of personal data.

Clinics on Call protects the User’s personal data, and also speaks openly about what data is needed to provide services. The user has the right to refuse to provide his data, but in the absence of the necessary details, the Clinics on Call platform does not guarantee the possibility of providing services. Before starting use, each Patient can familiarize himself with the terms of the Privacy Policy and find out details on the methods of collecting information, thereby protecting his confidential data. If the User does not consent with the terms of this Agreement, he can stop using the Clinics on Call website.

Terms of collection and use of information

The Clinics on Call website receives information in two ways: automatically and personally from the User.

Automatic collection of information occurs when the User uses the company’s website. During the entry and stay of the User on the site, the Clinics on Call platform receives data about:

– from which site the User went;

– how much time he spent on the platform and what actions he performed;

– what type of browser and language the User uses;

– what is the IP-address of the User and his geolocation;

In addition, the Clinics on Call Internet platform receives data about the device from which the User visits the site – this is necessary to adapt the site to the specific needs of the User.

Clinics on Call uses this information to notify the User about updates to the Website or company services, to provide the full functionality of the platform, as well as to conduct analytics and improve the platform.

The second form of data collection is receiving info from the User himself. The Clinics on Call platform may request personal information to give a full range of company services. The information received from the User includes his full name, date of birth, address, telephone number, e-mail address and provision of a copy or number of a document that confirms the identity of the Patient.

Further, to get the service, the Patient can fill out a form on the Clinics on Call website, which includes a description of the request and the provision of other personal data such as medical statements. Despite the fact that the Clinics on Call platform does everything possible to ensure the security of the client’s personal data, it cannot guarantee 100% safety of information for reasons that cannot be controlled by the Company (technical problems, etc.).

Personal data may also be collected by Clinics on Call during a telephone conversation with a company employee. These measures are necessary in order to provide Clinics on Call services. If the User does not agree with the terms of the Agreement, he may refuse to provide any confidential information. But in this case, Clinics on Call cannot guarantee the provision of the full range of platform services. We also draw attention to the fact that the responsibility for the provision of personal data by the Patient to third parties lies entirely with the Patient.

Use of the user’s personal data

Clinics on Call may use the User’s personal data in cases as:

– selection of medical solutions and information based on the needs of the User;

– rendering assistance related to the use of the website and services of the company;

– transfer of information to the chosen Medical Provider:

– informing the User about the release of site updates, changes in the company’s services, etc.

When the Client provides personal information, he agrees to the processing or transfer of information to Medical Providers and Partner companies that provide additional services (health insurance, translation services). In addition to the situations described, the Clinics on Call platform does not disclose, sell or transfer User data to third parties.

Also, the user can control his data that he provides during the use of the website or platform services. The user can exercise the right to delete personal data from the Clinics on Call platform database. To do this, you need to send the corresponding request to the company e-mail.

This Cookie Policy explains when and why we at ClinicsonCall use cookies and similar tracking technologies. We use cookies to improve your experience on our website and to provide you with certain services.

What are Cookies?

Cookies are small data files that are stored on your computer or mobile device when you visit a website. These include an identifier, the name of the domain from which the cookie originated, and the length of time the cookie will remain stored on your device.

We use Cookies to improve your experience on ClinicsonCall’s Website and to provide you with certain features and functionalities. 

For more information about how we use your information, please read our Privacy Policy.

Types of Cookies We Use

We use the following types of cookies on the Website:

Strictly Necessary Cookies

These cookies are essential for us to function and allow you to access certain features of the website. For example, these cookies may be used to remember your login information or preferences.

Functionality Cookies

We use these cookies to improve your experience on the Website by remembering your preferences, such as your language or region.

Performance Cookies

Performance Cookies collect information about how you use the website, such as the pages you visit and the links you click. We use this information to improve the performance of ClinicsonCall’s website and to understand how you interact with it.

Analytics Cookies

We use these to track and analyze usage and volume statistics so that we can improve our website and services. We use third-party analytics tools, such as Google Analytics, to collect this information. You can learn more about Google Analytics and how to opt out of its data collection practices 

Your Control Over Cookies

You can choose to reject cookies by changing the settings on your browser. Most browsers will tell you how to protect your privacy and how to manage cookies. However, if you choose to reject cookies, you may not be able to use all of the features of our website.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time. The updated policy will be posted on our webiste. We encourage you to review this Cookie Policy regularly for any changes.

Contact Us

If you have any questions about this Cookie Policy, please contact us at

New Additions to Privacy Policy

Information We Collect

We collect two main categories of information: information you provide directly and information collected automatically.

Information You Provide Directly

Contact Information: 

We collect your name, email address, phone number, and any other contact information you choose to share with us. 

This information is essential for us to communicate with you, answer your inquiries, and provide the services you request.

Medical Information

In order to connect you with the most suitable clinic and ensure a smooth medical tourism experience, we may collect limited medical information. 

This might include your medical history, current medications, reason for seeking treatment abroad, and any relevant medical reports (with your explicit consent). We understand the sensitivity of this information and treat it with the utmost care.

Travel Information (if applicable)

If you request assistance with travel arrangements, we may collect information such as your preferred travel dates, desired destination, and any accessibility needs. 

This helps us make travel recommendations and ensure a comfortable and stress-free journey.

Information Collected Automatically

Device Information

We may collect information about the device you use to access our services, such as your IP address, browser type, operating system, and device model. 

This information helps us understand how users interact with our platform and allows us to optimize the website for different devices.

Usage Data

We collect data about your activity on our website and platform, including the pages you visit, searches you perform, and features you use. 

This data helps us improve our services, personalize your experience, and provide you with relevant information.

How We Use Your Information?

We use the information we collect for the following purposes:

Provide Medical Tourism Services

We use your information to connect you with qualified clinics who meet your specific needs. This may involve sharing your medical information (with your consent) with the clinic for evaluation and treatment planning.

Facilitate Communication

We use your contact information to communicate with you about your requests, appointments, travel arrangements, and other relevant information related to your medical tourism journey.

In addition, we also use your contact information to respond to your questions, concerns, and feedback.

Partnering Clinics

We will share your information with the clinics you choose to connect with for the purpose of facilitating your medical treatment.

Children’s Privacy

Our services are not directed towards children under the age of 13. We do not knowingly collect personal information from children.

 If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to remove it.

Your Choices

You have control over your information. You can request to access and update your personal information at any time by contacting us. We will respond to your request within a reasonable timeframe.

Contact Us

If you have any questions about this Privacy Policy or your privacy, please contact us at:

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website. Your continued use of our services after the changes are posted shows your agreement to the new Privacy Policy.

We recommend you review this Privacy Policy from time to time for the latest information on our privacy practices.